1700 North Broad Street
Room 201
Philadelphia, PA 19122
Phone: 215.204.5611
Fax: 215.204.8705
Email: drfez@temple.edu

NLTeC Personnel

Dr. Dan Fesenmaier

Contact Information
Email: drfez@temple.edu
Telephone: 215.204.5611
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Professor
National Labratory for Tourism & eCommerce, Director
School of Tourism and Hospitality Management
Temple University
  • Ph.D., University of Western Ontario
  • M.S., Southern Illinois University
  • B.E.S., University of Minnesota
Primary Research Focus
  • Information search and travel decision making.
  • Advertising effectiveness evaluation
  • Persuasive systems development for destination marketing organizations.
Current Projects
  • SMART - Baltimore - A marketing information system for the Baltimore Convention and Visitors Association
  • SMART – Elkhart - A performance measurement system for the Elkhart County, Indiana Convention and Visitors Bureau
  • Evaluating the effectiveness of tourism advertising throughout the United States
  • VisitPhilly.Info - A tourism portal for tourism businesses in the Philadelphia area
  • VisitElkhart.Info – A tourism portal for tourism businesses in Elkhart, Indiana
  • Mobile Tourists – Tourism applications for enhancing the tourist experience in Philadelphia

General Information
  • Dr. Daniel Fesenmaier is the Professor and Director of the National Laboratory for Tourism & eCommerce for the School of Tourism and Hospitality Management, Temple University. As Director of the National Laboratory for Tourism & eCommerce, Dr. Fesenmaier is responsible for directing travel and tourism research projects and providing consulting services to national, state, region and local tourism organizations. Over the past 25 years, he has been involved in tourism marketing and research projects throughout the United States, Europe, Africa and Asia.
  • Dr. Fesenmaier is author of over 200 articles dealing with tourism marketing, advertising evaluation and information technology. He has co-authored a monograph titled Assessing and Developing Tourism Resources, co-edited 6 books (Recreation Planning and Management, Communication Systems in Tourism Marketing, Recent Advances in Tourism Research Methodology, Information Technologies in Tourism- 2000, Information Technologies in Tourism – 2001, and Destination Recommendation Systems), and is co-founding editor of an international journal titled Tourism Analysis.

Selected Publications
Books:
  • Fesenmaier, D. R., Werthner, H. and K. W. Wöber (2006). Travel Destination Recommendation Systems: Behavioral Foundations and Applications, CAB International, London.

Journal Articles:
  • Xiang, Z., Kim, S., Hu, C., and D. R. Fesenmaier (2006). Language representation of restaurants: Implications for developing online recommendation systems, International Journal of Hospitality Management, forthcoming.
  • Gretzel, U., Formica, S., Fesenmaier, D. R. and J. T. O’Leary (2006). Searching for the future: Challenges facing destination marketing organizations, Journal of Travel Research, forthcoming.
  • Wang, Y. and D. R. Fesenmaier (2006). Futuring Internet Marketing Activities using Change Propensity Analysis, Journal of Travel Research, forthcoming.
  • Wang, Y. and D. R. Fesenmaier (2006). Collaborative destination marketing: A case study of Elkhart County, Indiana, Tourism Management, forthcoming.
  • Gretzel, U. and D. R. Fesenmaier (2006). Persuasion in recommender systems, International Journal of eCommerce, forthcoming.
  • Xiang, Z., Kothari, T., Hu, C., and D. R. Fesenmaier (2006). Benchmarking as a Strategic Tool for Destination Marketing Organizations: Identifying the Necessary Conditions, Journal of Travel and Tourism Marketing, forthcoming.
  • Hwang, Y. H., Gretzel, U. and D. R. Fesenmaier (2006). Multi-city trip patterns of international travelers to the U.S.: An analysis of trip structures. Annals of Tourism Research, 33(4), forthcoming.
  • Wang, Y. and D. R. Fesenmaier (2006). Identifying the success factors of web-based marketing strategies: An investigation of convention and visitors bureaus in the United States, Journal of Travel Research, 44(3), pp. 239 - 249.
  • Xiang, Z. and D. R. Fesenmaier (2006). Assessing the initial step in the persuasion process: Meta tags on destination marketing websites, Journal of Information Technology and Tourism, 8(2), pp. 91 - 104.
  • Pan, B. and D. R. Fesenmaier (2006). Exploring the structure of travel planning on the Internet, Annals of Tourism Research, 33(3), pp. 809 – 832.
  • Kim, D., Hwang, Y. and D. R. Fesenmaier (2005). Modeling tourism advertising effectiveness, Journal of Travel Research, 44, 1, pp. 42 – 49.
  • Xiang, Z. and D. R. Fesenmaier (2005). An analysis of two search engine interface metaphors for trip planning, Journal of Information Technology and Tourism, 7, 2, pp. 103 - 118.
  • Yuan, Y., Gretzel, U. and D. R. Fesenmaier (2005). Network technology in American Convention and Visitors Bureaus, Tourism Management, 27(2), pp. 326 - 341.
  • Hwang, Y. H. and D. R. Fesenmaier (2005). Nature of Japanese travelers’ multi-destination travel in the United States. Tourism Review International, 9(3), pp. 271 – 280.

Book Chapters:
  • Gretzel, U., Xiang, Z., Wöber, K., and D. R. Fesenmaier (2006). Deconstructing destination perceptions, experiences, stories and internet search: Text analysis in tourism research, in New Quantitative Models in Travel and Tourism Research, Luiz Mouthinho and Paulo Rita (eds.), under review.
  • Gretzel, U., Wang, Y. and D. R. Fesenmaier, D. R. (2005). Travel and Tourism, in Hossein Bidgoli (Ed.), The Handbook of Computer Networks, New York: John Wiley & Sons, New York, forthcoming.
  • Hwang, Y., Gretzel, U., Xiang, Z. and D. R. Fesenmaier (2006). Information search for travel decisions, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 3 - 16.
  • Hwang, Y., Gretzel, U., Xiang, Z. and D. R. Fesenmaier (2006). Travel destination choice models, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 17 - 29.
  • Pan, B. and D. R. Fesenmaier (2006). Information search and navigation on the Internet, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 30 – 44.
  • Gretzel, U., Hwang, Y. and D. R. Fesenmaier (2006). A behavioral framework for destination recommendation systems design, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 45 - 52.
  • Gretzel, U., Mitsche, N., Hwang, Y. and D. R. Fesenmaier (2006). Travel personality testing for destination recommendation systems, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 121 - 136.
  • Xiang, Z. and D. R. Fesenmaier (2006). Interface metaphors on travel related websites, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 180 - 189.
  • Ricci, F. Fesenmaier, D. R., Mirzadeh, M. Rumetshofer, H., Schaumlechner, E., Venturini, A. Wober, K. And A. Zins (2005). DIETORECS: A case-based travel advisory system, in Destination Recommendation Systems: Behavioral Foundations and Applications (edited by D. R. Fesenmaier, K. Wöber, and H. Wertherner), CABI Publishing, pp. 227 - 239.

Selected Presentations:
  • Kothari, T. and Xiang, Z. and D. R. Fesenmaier (2006). Performance measurement for destination management organizations: strategic issues and challenges, Presented at the 11th Annual Graduate Education & Graduate Research Conference in Hospitality and Tourism, Seattle, January.
  • Kim, H. and D. R. Fesenmaier (2006). Persuasion and first impression of state tourism websites. Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June.Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June.
  • Zach, F., Xiang, Z. and D. R. Fesenmaier (2006). Innovation in Internet Marketing by American convention and visitor bureaus. Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June. Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June.
  • Morosan, C., Barlow, S. and D. R. Fesenmaier (2006). Tourism advertising effectiveness. Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June. Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June.

Dr. Clark Hu

Contact Information
Email: clark.hu@temple.edu
Telephone: 215.204.1994
Address: 1700 N. Broad St
Suite 201-C
Philadelphia, PA 19122
Associate Professor
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • Ph.D. (Hospitality and Tourism Management), Purdue University
  • M.S. (Restaurant, Hotel, Instituational, and Tourism Management), Purdue University
  • B.S. (Life Science), Tunghai University, Taiwan
Primary Research Focus
  • Knowledge management & discovery
  • Risk and security management
  • e-Relationship marketing; Supply chain management in lodging industry
  • Forecasting techniques
Current Projects
  • Enhancing Online Knowledge-Based System for Safe Festivals & Events (eSAFE version 2.0)
  • King Tut in Philadelphia: Evaluating the Visitor Experience
  • KNOW Risk, Knowledge-based System for Managing Risks in Hospitality and Tourism industries
  • Developing an Online Knowledge-Based System for Safe Festivals & Events (eSAFE)
  • Developing an Online Restaurant Recommendation System (Taste IT) for Philadelphia
  • Developing an Online Knowledge Planning System for Destination Marketing (eKNOW-PSDM) of the Olympic Games

General Information
  • Hu, C., & Racherla, P. (2008). Visual representation of knowledge networks: A social network analysis of hospitality research domain. International Journal of Hospitality Management, Accepted.
  • Xiang, Z., Kim, S.-E., Hu, C., & Fesenmaier, D. R. (2007). Language representation of restaurants: Implications for developing online recommender systems. International Journal of Hospitality Management, Accepted.
  • Xiang, Z., Kothari, T., Hu, C., & Fesenmaier, D. R. (2007). Benchmarking in tourism: An organizational learning perspective. Journal of Travel and Tourism Marketing, Accepted.
  • Kothari, T., Hu, C., & Roehl, W. S. (2007). An exploratory investigation of e-procurement in a chain hotel: A case study methodology approach. International Journal of Hospitality Management, Accepted.
  • Jang, S. S., Hu, C., Morrison, A. M., & O'Leary, J. T. (2007). Demonstrating an exploratory-confirmatory factor approach to travel activity patterns: A study of French pleasure travelers to North America. Tourism Analysis, 12(1), In press.
  • Singh, N., Racherla, P., & Hu, C. (2007). Knowledge mapping for safe festivals and events: An ontological approach. Event Management: An International Journal (Formerly Festival Management & Event Tourism), 11(2), In press.
  • Bai, B., Hu, C., & Jang, S. S. (2007). Examining e-Relationship Marketing Features on Hotel Websites. Journal of Travel and Tourism Marketing, 21(2-3), In press.
  • Singh, N., Hu, C., & Roehl, W. S. (2007). Text mining a decade of progress in hospitality human resource management research: Identifying emerging thematic development. International Journal of Hospitality Management, 26(1), 131-147.
  • Nanda, D., Hu, C., & Bai, B. (2006). Exploring family roles in purchasing decisions during vacation planning: Review and discussions for future research. Journal of Travel & Tourism Marketing, 20(3-4), In press.
  • Jang, S. S., Hu, C., & Bai, B. (2006). A canonical correlation analysis of e-relationship marketing and hotel financial performance. Tourism and Hospitality Research - The Surrey Quarterly Review, 6(4), 241-250.
  • McCain, S.-L. C., Hu, C., & Woods, R. H. (2006). Examining job-related factors perceived by salespersons in the U.S. timeshare industry: A path analysis. Journal of Travel and Tourism Marketing, 19(1), 29-38.
  • Hu, C., Han, Y. T., Jang, S. S., & Bai, B. (2005). e-Relational characteristics on hospitality and tourism program websites. Journal of Hospitality & Tourism Research, 29(4), 508-522.
  • McCain, S.-L. C., Jang, S. S., & Hu, C. (2005). Service quality gap analysis toward customer loyalty: Practical guidelines for casino hotels. International Journal of Hospitality Management, 24(3), 465-472.
  • Kothari, T., Hu, C., & Roehl, W. S. (2005). e-Procurement: An emerging tool for the hotel supply chain management. International Journal of Hospitality Management, 24(3), 369-389.
  • Han, Y. T., Hu, C., Bai, B., & Jang, S. S. (2005). Marketing hospitality and tourism education on the Internet: An analysis of e-relationship marketing features. Journal of Hospitality and Tourism Education, 17(1), 11-21.
  • Hu, C., Jang, S. S., & Bai, B. (2004). Considering specializations: An alternative for ranking hospitality and tourism graduate programs. Journal of Hospitality and Tourism Education, 16(3), 18-24.
  • Tsai, H., McCain, S.-L. C., & Hu, C. (2004). Academia meets industry: A need analysis of course contents in U.S. gaming education. Journal of Hospitality and Tourism Education, 16(3), 32-39.
  • Bai, B., Hu, C., Elsworth, J. D., & Countryman, C. C. (2004). Online travel planning and college students: The spring break experience. Journal of Travel and Tourism Marketing, 17(2/3), 79-91.
  • Lee, C. C., & Hu, C. (2004). Analyzing hotel customers' e-complaints from an Internet complaint forum. Journal of Travel and Tourism Marketing, 17(2/3), 167-181.
  • Hu, C., Chen, M., & McCain, S.-L. C. (2004). Forecasting in short-term planning and management for a casino buffet restaurant. Journal of Travel and Tourism Marketing, 16(2/3), 79-98.
  • Hu, C., Woods, R. H., McCain, S.-L. C., & Brandmeir, K. D. (2003). Perceptions of job satisfaction and job performance in the timeshare industry. Journal of Human Resources in Hospitality & Tourism, 2(1), 53-67.
  • Woods, R. H., & Hu, C. (2002). Opinions of their profession by sales and marketing experts in the timeshare industry. International Journal of Hospitality Management, 21(3), 239-244.

Book Chapters:
  • Hu, C., & Racherla, P. (2007). Planning, prevention and preparedness for safer events - Sharing information in eSAFE. In J. Pinkowski (Ed.), Homeland security handbook (Accepted). Boca Raton, FL: Auerbach Publications (CRC Press).
  • Bai, B., Hu, C., Elsworth, J. D., & Countryman, C. C. (2005). Online travel planning and college students: The spring break experience. In J. E. Mills & R. Law (Eds.), Handbook of consumer behavior, tourism, and the Internet (79-91). Binghamton, NY: Haworth Hospitality Press.
  • Lee, C. C., & Hu, C. (2005). Analyzing hotel customers' e-complaints from an Internet complaint forum. In J. E. Mills & R. Law (Eds.), Handbook of consumer behavior, tourism, and the Internet (pp. 167-181). Binghamton, New York: Haworth Hospitality Press.
  • Hu, C., Chen, M., & McCain, S.-L. C. (2004). Forecasting in short-term planning and management for a casino buffet restaurant. In Z. Gu (Ed.), Management science applications in tourism and hospitality (pp. 79-98). Binghamton, New York: Haworth Hospitality Press.
  • Hu, C., & West, D. B. (2004). Chapter 24: Distribution services - Servicing the hospitality and tourism industries. In R. A. Brymer (Ed.), Hospitality & Tourism (11th ed., pp. 231-238). Dubuque, IA: Kendall/Hunt Publishing Company.

Conference Proceedings
  • Hu, C., & Racherla, P. (2007). Examining the determinants of knowledge sharing in tourism online communities of practice. In E. Christou & M. Sigala (Eds.), Proceedings of the 2007 Annual International CHRIE Conference, July 25-29, Dallas, TX (Accept). Richmond, VA: International Council on Hotel, Restaurant & Institutional Education. (International)
  • Reohl, W. A., Hu, C., & Singh, N. (2007). Using response styles to natural hazards as a framework for understanding travel and terrorism. In E. Christou & M. Sigala (Eds.), Proceedings of the 2007 Annual International CHRIE Conference, July 25-29, Dallas, TX (Accepted). Richmond, VA: International Council on Hotel, Restaurant & Institutional Education. (International)
  • Hu, C., Meng, F., & Racherla, P. (2007). The evolutionary insights of international tourism development: The U.S. vs. its top four Asia-Pacific partners. In T. Zou (Ed.), Proceedings of the 13th Asia Pacific Tourism Association and the 5th APacCHRIE Joint Conference, Beijing, China, May 24-27, 2007 (2C-4, 12 ps.). Beijing, China: Beijing International Studies University. (International)
  • Hyun, M. Y., Lee, S., Hu, C., & Fesenmaier, D. R. (2007). Applications of mobile technologies to m-Tourism development. In T. Zou (Ed.), Proceedings of the 13th Asia Pacific Tourism Association and the 5th APacCHRIE Joint Conference, Beijing, China, May 24-27, 2007 (4D-3, 14 ps.). Beijing, China: Beijing International Studies University. (International)
  • Racherla, P., & Hu, C. (2007). Collaboration patterns in tourism research community: A social network analysis. In C. H. C. Hsu & H. Tsai (Eds.), Proceedings of the 12th Conference on Graduate Education and Research in Hospitality and Tourism, January 4-7, Houston, TX (Vol. 12, pp. 963-975). Hong Kong, SAR, China: The Hong Kong Polytechnic University. (International)
  • Singh, N., & Hu, C. (2007). The role of information incongruency between the theme and pictures of tourism print ads in attitude. In C. H. C. Hsu & H. Tsai (Eds.), Proceedings of the 12th Conference on Graduate Education and Research in Hospitality and Tourism, January 4-7, Houston, TX (Vol. 12, pp. 1606-1609). Hong Kong, SAR, China: The Hong Kong Polytechnic University. (International)
  • Wang, C.-Y., Racherla, P., & Hu, C. (2007). Mapping emerging issues of crisis management in the travel industry: A media perspective. In C. H. C. Hsu & H. Tsai (Eds.), Proceedings of the 12th Conference on Graduate Education and Research in Hospitality and Tourism, January 4-7, Houston, TX (Vol. 12, pp. 1060-1069). Hong Kong, SAR, China: The Hong Kong Polytechnic University. (International)
  • Racherla, P., & Hu, C. (2007). Understanding community-based wireless networks in tourism: Towards building a knowledge city. In M. Sigala, J. Murphy & L. Mich (Eds.), Proceedings of the 14th International Conference on Information Technology and Travel & Tourism, January 24-26, Ljubljana, Slovenia (ENTER07) (Accepted and withdrew). Innsbruck, Austria: IFITT (International Federation for IT and Travel & Tourism). (International)
  • Hu, C., & Racherla, P. (2006). A knowledge-based crisis management framework for the tourism industry. In C. Hu (Ed.), Proceedings of 2006 ISTTE Annual Conference Research and Academic Papers, October 12-14, Las Vegas, NV (Vol. XVIII, pp. 72-89). St Clair Shores, MI: International Society of Travel & Tourism Educators (ISTTE).
  • Xiang, Z., Kothari, T., Hu, C., & Fesenmaier, D. R. (2006). Benchmarking in tourism: A strategic tool for building learning organizations. In D. Mount (Ed.), Proceedings of the 60th International CHRIE Conference, July 26-30, Crystal City, VA (p. 166). Richmond, VA: International Council on Hotel, Restaurant & Institutional Education. (International)
  • Hu, C., & Racherla, P. (2006). Mapping knowledge networks through social network analysis: Evidence from hospitality research collaboration. In C. H. Chen (Ed.), Proceedings of the 12th Asia Pacific Tourism Association and the 4th APacCHRIE Joint Conference, June 26-29, Hualien, Taiwan (pp. 1188-1200). Hualien, Taiwan: Taiwan Hospitality & Tourism College. (International)
  • Hu, C., Racherla, P., & Xiang, Z. (2006). Knowledge management in tourism: An illustrative case for festival and event domain. In G. R. Jennings & S. Beeton (Eds.), Proceedings of the 2006 TTRA Annual Conference, June 18-21, Dublin, Ireland (pp. 391-400). Boise, ID: Travel and Tourism Research Association. (International)
  • Racherla, P., & Hu, C. (2006). Factors influencing successful adoption of eCRM systems in hotels: A Technology-Organization-Environment (TOE) framework. In A. J. Frew (Ed.), Proceedings of the 2006 Annual Conference on Information Technology in the Hospitality Industry (HITA 2006), June 18-19, Minneapolis, MN (pp. 69-76). Mesa, AZ: Hospitality Information Technology Association. (International)
  • Hu, C., Racherla, P., Xiang, Z., & Fesenmaier, D. R. (2006). Tourism knowledge management (TKM): Where the academics meet the practitioners – Developing an online knowledge system for marketing destinations of the Olympic Games. In L. Ruhanen (Ed.), Proceedings of the UNWTO Ulysses Conference 2006: Governance for Excellence in Tourism Destinations, June 1-2, Madrid, Spain (pp. 49-55). Madrid, Spain: United Nations World Tourism Organization (UNWTO) Education Council, and Education and Knowledge Management Department. (International)
  • Singh, N., Racherla, P., & Hu, C. (2006). Ontology-driven knowledge mapping for safe and secure events. In D. Gürsoy (Ed.), Proceedings of the Eleventh Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism , January 5-7, Seattle, WA (pp. IT 26-32). Pullman, WA: Washington State University. (International)
  • Racherla, P., & Hu, C. (2006). Knowledge management for an effective CRM system. Paper presented at the Ph.D. Research Workshop for the 13th International Conference (ENTER 2006 - Information and communication technologies in tourism 2006) on Information Technology and Travel & Tourism, January 17, Lausanne, Switzerland. Innsbruck, Austria: IFITT (International Federation for IT and Travel & Tourism). (International)
  • Hu, C., Racherla, P., & Singh, N. (2006). Developing a knowledge-based system using domain-specific ontologies and experts: The eSAFE case study for the event management. In M. Hitz, J. Murphy, M. Sigala & A. J. Frew (Eds.), Proceedings of the 13th International Conference on Information Technology and Travel & Tourism, January 18-20, Lausanne, Switzerland (ENTER 2006 - Information and communication technologies in tourism 2006) (pp. 273-284). Vienna, Austria: Springer-Verlag. (International)
  • Hu, C. (2005). Tourism demand determinants: A review for international tourism demand forecasting. In H. Qu (Ed.), Proceedings of the 2005 Annual International CHRIE Conference, July 27-31, Las Vegas, NV (pp. 172-178). Richmond, VA: International Council on Hotel, Restaurant & Institutional Education. (International)
  • Xiang, Z., Kothari, T., Formica, S., Hu, C., Roehl, W. S., & Fesenmaier, D. R. (2005). SMART: A strategic marketing decision support system for destination marketing organizations. In N. P. Nickerson, R. N. Moisey, K. L. Andereck & N. G. McGehee (Eds.), Proceedings of the 36th Annual TTRA Conference, June 12-15, New Orleans, LA (pp. 433-438). Boise, ID: Travel and Tourism Research Association. (International)
  • Singh, N., & Hu, C. (2005). Strategic alignment for Olympics in destination marketing: Extracting tacit knowledge from the Athens 2004 Olympic Games. In N. P. Nickerson, R. N. Moisey, K. L. Andereck & N. G. McGehee (Eds.), Proceedings of the 36th Annual TTRA Conference, June 12-15, New Orleans, LA (pp. 347-356). Boise, ID: Travel and Tourism Research Association. (International)
  • Kim, S.-E., Xiang, Z., Hu, C., & Fesenmaier, D. R. (2005). The degree of language congruence between consumer and restaurant websites: Implications for developing online restaurant recommendation systems. In J. E. Mills, M. Lalopa & S. F. Kline (Eds.), Proceedings of the Tenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Myrtle Beach, SC (pp. 463-471). West Lafayette, IN: Purdue University. (International)
  • Singh, N., & Hu, C. (2005). Text-mining a decade of progress in hospitality human resource management research: Identifying emerging research streams. In J. E. Mills, M. Lalopa & S. F. Kline (Eds.), Proceedings of the Tenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Myrtle Beach, SC (pp. 893-901). West Lafayette, IN: Purdue University. (International)
  • Hu, C., Han, Y. T., Bai, B., & Jang, S. S. (2004). Marketing hospitality and tourism educational programs: An e-Relational perspective. In H. Qu (Ed.), Proceedings of the 2004 Annual International CHRIE Conference, July 28-31, Philadelphia, PA (pp. 135-138). Richmond, VA: International Council on Hotel, Restaurant & Institutional Education. (International)
  • Jang, S. S., Bai, B., Hu, C., & Wu, C.-M. E. (2004). The effect of psychological well-being on travel motivation and travel intention: A structural analysis of Taiwanese senior market. In K. Chon (Ed.), Proceedings of the Second Asia-Pacific CHRIE Conference & the Sixth Biennial Conference on Tourism in Asia, May 27-29, Phuket, Thailand (pp. 640-653). Hong Kong, SAR, China: Hong Kong Polytechnic University. (International)
  • Han, Y. T., Hu, C., Bai, B., & Jang, S. S. (2004). e-Relationship marketing and institutional website development. In J. A. Abbott (Ed.), Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 6-8, Houston, TX (pp. 253-266). Houston, TX: University of Houston. (International)
  • Kothari, T., & Hu, C. (2004). Investigating e-procurement in a chain hotel: An exploratory analysis using case study methodology. In J. A. Abbott (Ed.), Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 6-8, Houston, TX (pp. 390-400). Houston, TX: University of Houston. (International)
  • Tsai, H., McCain, S.-L. C., & Hu, C. (2004). A gap analysis of current gaming education in the U.S. In J. A. Abbott (Ed.), Proceedings of the 9th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 6-8, Houston, TX (pp. 782-790). Houston, TX: University of Houston. (International)
  • Jang, S. S., Hu, C., & Bai, B. (2003). e-Relationship marketing and hotel financial performance: A canonical correlation analysis. In G. R. Jennings (Ed.), Proceedings of the 2003 Annual ISTTE Conference, October 16-18, Providence, RI (pp. 68-81). St Clair Shores, MI: International Society of Travel and Tourism Educators. (International)
  • Bai, B., Hu, C., & Jang, S. S. (2003). e-Relationship marketing: An application to hotel website development. In H. Qu (Ed.), Proceedings of the Annual International CHRIE Conference, August 6-9, Palm Spring, CA (pp. 8-12). Richmond, VA: International Council on Hotel, Restaurant & Institutional Education. (International)
  • Bai, B., Hu, C., Countryman, C. C., & Elsworth, J. D. (2003). Understanding consumer behavior through online vacation planning. In N. Moisey (Ed.), Proceedings of the 34th Annual TTRA Conference, June 15-18, St. Louis, MO. (Paper No. 036, 9ps). Boise, ID: Travel and Tourism Research Association. (International)
  • Hu, C., & Lee, C. C. (2003). The strategic use of electronic word of mouth (eWOM): A text-mining application to online complaints of travel services. In N. Moisey (Ed.), Proceedings of the 34th Annual TTRA Conference, June 15-18, St. Louis, MO. (Paper No. 013, 10ps). Boise, ID: Travel and Tourism Research Association. (International)
  • Jang, S. S., & Hu, C. (2003). An exploratory-confirmatory factor approach to travel activity patterns: A study of French outbound pleasure market. In N. Moisey (Ed.), Proceedings of the 34th Annual TTRA Conference, June 15-18, St. Louis, MO. (Paper No. 053, 9ps). Boise, ID: Travel and Tourism Research Association. (International)
  • Kothari, T., & Hu, C. (2003). eProcurement - The future of hospitality industry: Based on a research study conducted in the Philadelphia hotels. In H. Qu (Ed.), Proceedings of the Eighth Conference on Graduate Education and Research in Hospitality and Tourism, January 5-7, Las Vegas, NV (Vol. 8, pp. 319-323). Stillwater, OK: Oklahoma State University. (International)
  • Hu, C., Bai, B., & Jang, S. S. (2003). Hospitality and tourism graduate programs: Stop ranking, start classifying! In H. Qu (Ed.), Proceedings of the Eighth Conference on Graduate Education and Research in Hospitality and Tourism, January 5-7, Las Vegas, NV (Vol. 8, pp. 202-206). Stillwater, OK: Oklahoma State University. (International)

Selected Presentations:
  • Hu, C., & Goldblatt, J. J. (2006, September 18-22). eSAFE – A new tool for safe & secure event planning. Professional presentation at the 51st International Festivals & Events Association Annual Convention & Expo, Ottawa, Ontario, Canada. (International)
  • Hu, C., & Goldblatt, J. J. (2005, September 14). Toward a safer and more secure future: The eSAFE opportunity. Professional presentation at the IFEA 50th Anniversary Reunion Convention & Expo, San Antonio, TX.
  • Goldblatt, J. J., & Hu, C. (2005, March 3). Doing the right thing: The legal, ethical and risk management challenges and the future role of eSAFE for event leaders. Professional presentation at the 2005 IFEA (International Festivals and Events Association) Northeast Regional Conference, Philadelphia, PA.
  • Hu, C., & Kothari, T. (2004, April 13). A national survey study to assess the current state of e-procurement adoption in the U.S. lodging business. Paper presented at the Smart eBusiness Workshop "Integrating Technology to Create Value" sponsored by Irwin L. Gross eBusiness Institute (eBI), Fox School of Business and Management, Temple University, Philadelphia, PA.
  • Hu, C., & Hiemstra, S. J. (1996). Conjoint analysis made simple. In K. Chon (Ed.), Proceedings of the First Conference on Graduate Education and Graduate Students Research in Hospitality and Tourism, January 11-13, Houston, TX. (Vol. 1, pp. 57-68). Houston, TX: University of Houston.
  • Hu, C. (1996). The 1996 Annual CHRIE Best Paper Award presentation "From expert system to artificial neural networks: A new technology for the hospitality industry." Paper presented at the 1996 International CHRIE Annual Conference, August 7-10, Washington, DC.
  • Hu, C., & Hiemstra, S. J. (1995). The 1995 Annual CHRIE Best Paper Award "Conjoint applications to hotel marketing: Market simulation and price elasticity." Paper presented at the 1995 International CHRIE Annual Conference, August 2-5, Nashville, TN.
  • Hu, C., & Hiemstra, S. J. (1995). Measuring meeting planner's preferences in hotel selection: A hybrid conjoint analysis. Paper presented at the 1995 International CHRIE Annual Conference, August 2-5, Nashville, TN.

Working Papers:
  • Hu, C., & Fesenmaier, D. R. “Tourism knowledge management (TKM): The state of the art.”
  • Hu, C. “Service supply chain management (SSCM) framework for the lodging industry.”
  • Hu, C., & Racherla, P. “Knowledge networking of hospitality research collaboration: A social network analysis.”
  • Racherla, P., & Hu, C. “Conceptualizing a Technology-Organization-Environment (TOE) framework for successful adoptions of eCRM systems in hotels.”
  • Racherla, P., & Hu, C. “Enhancing an effective CRM system through knowledge management.”
  • Hu, C. “Dynamic relationships of determinants in international tourism demand modeling.”
  • Hu, C., Racherla, P., & Xiang, Z. “Developing a knowledge management framework for tourism: An illustrative case for the festival and event Domain.”
  • Roehl, W.S., Singh, N. & Hu, C. “Impacts of 9-11 in Travelers’ own words.”
  • Hu, C., Bai, B., Elsworth, J. D., & Countryman, C. C. “Analyzing online travel planning: A protocol analytical approach.”
  • Hu, C., Hiemstra, S. J., & Ismail, J. A. “A comparative analysis of neural network modeling: Forecasting international tourist arrivals.”
  • Hu, C., Hiemstra, S. J., & Ismail, J. A. “Evaluating the accuracy performance of tourism forecasting techniques: SARIMA vs. neural network modeling.”

Technical Reports:
  • Huyn, M. Y., Hu, C., Lee, S., & Fesenmaier, D. R. (2007, February). M-Tourism: Mobile technologies and applications for the tourism development (Perspectives on Tourism & Technology, No. 5). Philadelphia, PA: National Laboratory for Tourism & eCommerce, School of Tourism and Hospitality Management, Temple University.
  • Hu, C., Racherla, P., & Singh, N. (2005, September). Developing an ontology for knowledge management in event safety and security (Perspectives on Tourism & Technology, No. 4). Philadelphia, PA: National Laboratory for Tourism & eCommerce, School of Tourism and Hospitality Management, Temple University.
  • Hu, C., & Racherla, P. (2005, July). eSAFE: An online knowledge based system for safe festivals & events (Perspectives on Tourism & Technology, No. 3). Philadelphia, PA: National Laboratory for Tourism & eCommerce, School of Tourism and Hospitality Management, Temple University.

Yongho Hyun

Contact Information
Email: y.hyun@surrey.ac.uk
Telephone: 215.204.8104
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Visiting Research Scholar
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • B.A., Cheju National University
  • M.M.C., University of Canberra in Australia
  • M.A. (Communication), University of Canberra
Primary Research Focus
  • Developing Virtual Destination Image Formation (VDIF) model by adopting 3D-based, 2D-graphic, text-based information and offline information as antecedents as well as website loyalty as a consequence
  • Mobile technology application to tourism. Traveler’s online decision making process by using Information technology
Current Projects
  • Developing Mobile application for Tourism
Selected Publications
Published Papers:
  • Hyun, Y., Wells, J. and Huh, H. (2003). The impact of the World Wide Web on the Future Marketing Roles of DMOs. The International journal of Tourism Sciences. 3(2): 17-39
  • Hyun, Y., Huh, H., and Kim, Y. (2004). An exploratory study on the substitutability of web functions in the decision-making process of online holiday travelers: Direct/Indirect web access groups. Journal of Tourism Sciences. 28(2): 291-312
  • Huh, H., Hyun, Y., and Huh, S. (2005). The structural equation modeling approach to the relationships between the residents' attitude towards participation, status of local economy, and the type of tourism development based on social exchange theory. Journal of Tourism Sciences. 29(3):229-250
  • Hyun, Y., Han, S., and Huh, H (2005). The structural modeling approach to the relationship between the destination image formation and tourist behaviour on familiarity index: a study of Hahoe Village, South Korea.. Journal of Tourism Sciences. 29(1):147-167
  • Hyun, Y. and Han, S.(2005). The empirical study of eliciting directly influential destination images on destination choice: Simply preferred images and leading images. Korean Journal of Tourism & Leisure Research. 17(3):23-42
  • Kim, S, Hyun, Y. and Han, J. (2006). The structural equation modeling approach to the relationship between tourism destination image formation and destination loyalty based on tourist information and motivations: A case study of Beatles Theme City, UK. Journal of Tourism Sciences. 30(2):299-319.
  • Kim, S., Hyun, Y. and Hong, S. (2006).The Impact of Celebrity-based motivations on Destination Image Formation Process: A Case Study of the Legend of ‘Beatles’ in Liverpool, United Kingdom. Korean Journal of Tourism & Leisure Research, 18(1)
  • Hyun, Y., Nam, J. and Huh, H. (2006)Identification of Brand Equity dimensionality and its Structrual Relationships with Overall Brand Equity, Brand Attitude, and Revisit. Intent: A case Study of Family Restaurant in South Korea. Journal of Tourism Science. 30(6):339-360
  • Hyun, Y., Nam, J. & Kim, Y. (2007). The comparative study of brand equity formation models among restaurants in South Korea, Journal of Food Service Management Society of Korea, Under review
  • Hyun, M.Y., Hu, C., Lee, S., & Fesenmaier, D.R. (2007). Mobile value proposition development: Future research for M-tourism marketing. Journal of Travel & Tourism Marketing, Under review.
  • Racherla, P., Hu, C., & Hyun, M. Y. (2007). Innovating destinations through information and communication technologies (ICTs): Implications towards building knowledge-based destinations. Current Issues in Tourism, Under review.
  • Hyun, Y., Hong, S. and Oh, H (2007). Developing Measures of destination image and destination loyalty. Journal of Korean Tourism & Leisure, Under review.
  • Hyun, Y. and Nam, J. (2007). The structural equation modeling approach to brand equity formation model based on Web-based motivations: Chain Restaurants in Korea. Journal of Food Service Management Society of Korea, 10(1):179-202

Conference Proceedings (Refereed)
  • Hyun, Y and Wells, J. (2002). The future Marketing roles of DMOs on the World Wide web. Proccedings of the Korea Society of Management Information Systems (KMIS) Fall conference 2002, Seoul, Korea, November 14.
  • Hyun, Y, Wells, J. and Kim, Y. (2002). The demographics and behavioural background of Australian online travellers. Proceedings of the Korea Society of Management Information Systems (KMIS) Fall condference 2002, Seoul, Korea, November 14.
  • Hyun, Y. and Buhalis, D. (2006). The conceptual model of Virtualised Destination Image Formation (VDIF) on the web-based Internet. CAUTHE, Melbourne, Australia
  • Hyun, M. Y., Lee, S., Hu, C., & Fesenmaier, D. R. (2007). Mobile–mediated virtual tourism: Concept, typology, and applications. Proceedings of 2007 Annual Conference of the International Society of Travel and Tourism Educators, October 4-6, 2007. Charleston, South Carolina, USA, Under Review
  • Hyun, M.Y. and Buhalis, D. (2007). The impact of on-/offline travel information on virtual destination images. Proceedings of 2007 Annual Conference of the International Society of Travel and Tourism Educators, October 4-6, 2007. Charleston, South Carolina, USA, Under Review
  • Xiang, Z., Fesenmaier, D., Hyun, M.Y. & Wöber, K. (2007). Online representation of tourism: An analysis of search results from a major search engine. Proceedings of 2007 TTRA Annual Conference, June 17-20, 2007. Las Vegas, Nevada, USA.
  • Hyun, M. Y., Lee, S., Hu, C., & Fesenmaier, D. R. (2007). Applications of mobile technologies to m-Tourism development. In T. Zou (Ed.), Proceedings of the 13th Asia Pacific Tourism Association and the 5th APacCHRIE Joint Conference, Beijing, China, May 24-27, 2007. Beijing, China: Beijing International Studies University.

Selected Presentations:
  • Hyun, Y. and Wells, J. (2002). Consumer Behaviour on the Internet: A critical analysis of the complex decision-making process of online holiday travellers. Paper presented at the twelfth Tourism and Hospitality Research Conference Council Of Australian University Tourism and Hospitality Educators (CAUTHE), Perth, Australia
  • Hyun, Y (2002). The case study of online consumer behaviour: Canberra Events & Tourism Corporations (CTEC) website. Paper presented at Electronic Commerce Resource Centre (ECRC) seminar, Jeju, Korea, August 2002.

Invited Articles:
  • 1. Hyun, Y. (2007). Contributions of travel destination image to Jeju tourism development. Jeju Development Institute, Jeju, South Korea, Series 17 (Spring): 22-26.

Working Papers:
  • Hyun, M.Y. and Buhalis, D. (2007). The mediating role of telepresence between online/offline information and images.
  • Hyun, M.Y. and Buhalis, D. (2007) Virtual Destination Image Formation: Concept, Model and Propositions.

Professional Members and Reviewing Service:
  • A member of the Tourism Sciences Society of Korea
  • A reviewer for Journal of Tourism Sciences

Ellen Heejun Kim

Contact Information
Email: hkim12@uiuc.edu
Telephone: 215.204.5612
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Visiting Research Scholar
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • M.S., Purdue University
  • Ph.D. Candidate, University of Illinois at Urbana-Champaign
Primary Research Focus
  • Use of Information Technology: Electronic Commerce Applications to Hospitality and Tourism; Consumer Attitudes and Marketing for Service Industries; Online Consumer Behavior; Travellers’ information search behavior and choice; Web Design, Development, and Evaluation in Hospitality and Tourism; Management Information Systems (MIS) Advances for Service Industries.
  • Destination Marketing: Advertising and promotional effectiveness; Image and branding development in tourism and hospitality; Market segmentation practices and procedures in tourism and hospitality; Traveler decision-making processes and motivations; Repeat visitor market and loyalty.
Current Projects
  • Assessing the effectiveness of destination advertising Travel information search using the Internet (the use of search engine)
  • Design persuasive tourism websites

Selected Publications
Conference Proceedings:
  • Kim, H. & Fesenmaier, D. R. (2007). The Difference of Information Searchers’ Responses to Tourism Destination Websites by the Stage of Travel Information Search. Presented at the Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Huston, Texas.
  • Kim, H. & Fesenmaier, D. R. (2006). The Persuasive Architecture of Destination Websites: The Effect on First Impressions. The ENTER Conference, Ljubljana, Slovenia.
  • Kim, H. & Fesenmaier, D. R. (2006). First Impression and Persuasive Design in Destination Websites, The Annual Conference of Travel & Tourism Research Association (TTRA), Dublin, Ireland.
  • Kim, H. & Fesenmaier, D. R. (2005). Persuasive Design of Tourism Websites in the United States. Proceedings, The Annual Conference of Travel & Tourism Research Association (TTRA), New Orleans, LA, USA.
  • Kim, H. & Morrison, A. M. (2003). Examination of the Differences in the Behavioral Characteristics and Perceptions toward Destinations of Internet Users and Non-Users. Proceedings, The Annual Conference of Travel & Tourism Research Association (TTRA), Saint Louis, MO, USA.

Conference Presentations:
  • Kim, H. & Fesenmaier, D. R. (2007). The Mediating Role of Time on the Evaluation of Tourist Destination Home Pages. Submitted to the Annual Conference of Travel & Tourism Research Association (TTRA), Las Vegas, Nevada.
  • Kim, H. & Fesenmaier, D. R. (2007). The Difference of Information Searchers’ Responses to Tourism Destination Websites by the Stage of Travel Information Search. Presented at the Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism, Huston, Texas.
  • Kim, H. & Fesenmaier, D. R. (2006). First Impression and Persuasive Design in Destination Websites. Presented at the Annual Conference of Travel & Tourism Research Association (TTRA), Dublin, Ireland.
  • Kim, H. & Fesenmaier, D. R. (2005). Persuasive Design of Tourism Websites in the United States. Presented at the Annual Conference of Travel & Tourism Research Association (TTRA), New Orleans, LA, USA.
  • Kim, H. & Morrison, A. M. (2003). Examination of the Differences in the Behavioral Characteristics and Perceptions toward Destinations of Internet Users and Non-Users (poster). Presented at the Annual Conference of Travel & Tourism Research Association (TTRA), Saint Louis, MO, USA.

Working Papers:
  • Kim, H. & Fesenmaier, D. R. (2007). Modelling Information Seekers’ Destination Marketing Website Choice.
  • Kim, H. & Fesenmaier, D. R. (2007). Persuasive Design of Tourists Destination Websites: An Analysis of First Impressions.

Dr. Seoki Lee

Contact Information
Email: seoki.lee@temple.edu
Telephone: 215.204.0543
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Assistant Professor
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • B.A., Michigan State University, Hospitality Business
  • M.S., Michigan State University, Hospitality Business & Accounting
  • Ph.D., Pennsylvania State University
Primary Research Focus
  • Hotel valuation including cost of equity capital issue
  • Capital structure issue in hospitality industry
  • Financial risk measures for hotel companies
  • Stock performance of hospitality companies
  • Educational issue in hospitality programs
Current Projects
  • Investigation of financial risk measures for publicly traded hotel companies
Selected Publications
Journal Articles:
  • Lee, S. "Examination of Various Financial Risk Measures For Lodging Firms." Journal of Hospitality & Tourism Research, Forthcoming.
  • Lee, S., & Upneja, A. "Critical Review of the Implied Cost of Equity: A New Way to Estimate the Expected Return." FIU Hospitality Review, Forthcoming.
  • Lee, S., & Upneja, A. (2007). "Does Wall Street Truly Understand the Lodging Valuation?" Journal of Hospitality & Tourism Research,31 (2), 168-181.
  • Dalbor, M., Lee, S., & Upneja, A. (2007). An Investigation of Long-Term Debt and Firm Value in the Lodging Industry. Advances in Hospitality and Leisure, 3, 195-204.
  • Connolly, D. & Lee, S. (2006). "Developing Information Technology Proficiencies and Fluency in Hospitality Students." Journal of Hospitality & Tourism Education, 18 (3), 15-29.
  • Upneja, A., Lee, S. & Dalbor, M. (2006). An Analysis of the Equity Valuation Literature as Applied to the Lodging Industry. Journal of Hospitality and Tourism, 4 (1), 19-27.
  • Lee, S., & Kamp, H. (2005). "Learning Styles of Hospitality Students: Do Career Interests Make Differences in Learning Styles?" Journal of Hospitality & Tourism Education, 17 (3), 27-33.
  • Lee, S. & Upneja, A. (forth coming). Does Wall Street Truly Understand Lodging Valuation? Journal of Hospitality and Tourism Research.
  • Lee, S. & Kamp, H. (2006). Do Career Matter to Learning Styles? Journal of Hospitality and Tourism Education.
Conference Proceedings
  • Lee, S. "Investigation of Optimal Leverage Ratio for the Lodging Industry." Paper presented at the 19th Annual Conference on Association of the Hospitality Financial Management Education, New York, NY. November 2006.
  • Lee, S. & Upneja, A. The Implied Cost-of-Equity for the Lodging Industry. Proceedings of the 11th Annual Hospitality and Tourism Graduate Student Education and Research Conference in Hospitality and Tourism, Seattle, WA. January 2006.
  • Lee, S., & Upneja, A. "Does Wall Street Truly Understand the Lodging Valuation?" Proceedings of the 2005 annual conference of International Council on Hotel, Restaurant and Institutional Education (CHRIE), Las Vegas, NV. July 2005.
  • Lee, S. "Financial Ratios and Firm Performance Measurements as Predictors of the Future Lodging Firm Performance." Proceedings of the 10th Annual Hospitality and Tourism Graduate Student Education and Research Conference in Hospitality and Tourism, Myrtle Beach, SC. January 2005.
  • Lee, S., & Upneja, A. "Undervaluation Issue for the Lodging Industry" Paper presented at 17th Annual Conference on Association of the Hospitality Financial Management Education, New York, NY. November 2004.
  • Lee, S., & Upneja, A. "An Analysis of the Major Equity Valuation Models as Applied to the Lodging Industry." Paper presented at 16th Annual Conference on Association of the Hospitality Financial Management Education, New York, NY. November 2003.
  • Lee, S. & Upneja, A. (2005). Does Wall Street Truly Understand Lodging Valuation? The Annual Conference of International Council on Hotel, Restaurant & Institutional Education (CHRIE), Las Vega, Nevada.
  • Lee, S. (2004). Investigation on Prediction Ability of Financial Ratios for the Lodging Firms. The Annual Hospitality Graduate Conference, Seattle, WA.
  • Lee, S. & Upneja, A. (2004). Hotel Valuation Issue. The Annual Conference of Association of Hospitality Financial Management Educator (AHFME), New York, NY.
Selected Presentations:
  • Does Wall Street Truly Understand Lodging Valuation? The Annual Conference of International Council on Hotel, Restaurant & Institutional Education (CHRIE), Las Vega, Nevada.
  • Investigation on Prediction Ability of Financial Ratios for the Lodging Firms. The Annual Hospitality Graduate Conference, Seattle, WA.
  • Hotel Valuation Issue. The Annual Conference of Association of Hospitality Financial Management Educator (AHFME), New York, NY.
Working Papers:
  • Lee, S. (2006). Investigation of Financial Risk Measures for the Publicly Traded Lodging Firms.
  • Lee, S. (2006). Examination of the Optimal Capital Structure Point for the Publicly Traded Lodging Firms.
  • Lee, S., Dalbor, M., & Upneja, A. (2006). An investigation of long-term debt and firm value in the lodging industry.
  • Lee, S. & Connolly, D. (2006). Impact of IT Related News on Stock Value of Lodging Firms.
Manuscripts Under Review:
  • Lee, S. "Internationalization of U.S. Multinational Hotel Companies: Expansion to Asian VS. Europe." Under review. International Journal of Hospitality Management.
  • Lee, S., & Rao, U. "Examination of Student Loyalty in Tourism and Hospitality Programs: Integrative Student Loyalty (ISL) Model." Under review. Journal of Hospitality and Tourism Research.
  • Lee, S., & Upneja, A. "Is Capital Asset Pricing Model (CAPM) the best way to estimate cost-of-equity for the lodging industry?" Under review. International Journal of Contemporary Hospitality Management.
  • Upneja, A., Dalbor, M., Lee, S., & Xiang, M. "Impact of Earnings Manipulation on Valuation of Publicly Traded Restaurant Firms in the United States." Under review. Journal of Foodservice Business Research.
  • Lee, S. "Examination of Optimal Leverage Point for the Lodging Firms." Under review. Journal of Hospitality Financial Management.
  • Hyun, Y.H.M., Hu, C., Lee, S., & Fesenmaier, D. "Exploring Potentials of Value-Added M-Tourism Development." Under review. Journal of Tourism
Work In Progress:
  • Lee, S., & Connolly, D. "Effect of IT Related News on the Lodging Company Stock Performance."
  • Hyun, Y.H.M., Lee, S., Hu, C., & Fesenmaier, D. "Mobile-Mediated Virtual Tourism: Concept, Typology and Applications."
Dr. Wes Roehl

Contact Information
Email: wroehl@temple.edu
Telephone: 215.204.5611
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Editor, Tourism Review International

Director of Graduate Programs in Tourism & Hospitality Management
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • B.A., Trenton State College
  • M.S., Southern Illinois University-Carbondale
  • Ph.D., Texas A & M University
Primary Research Focus
  • Impacts of tourism
  • Risk taking behavior
  • Gambling behavior
  • Performance and competition in tourism and hospitality
Selected Publications
Journal Articles:
  • Ritter, S. & Roehl, W. S. (2006). Patterns of media coverage and destination image of the Army-Navy game. Journal of Sport Management, Under Review.
  • Hardigree, C. E., Swerdlow, S., Feinstein, A. H., Roehl, W. S. & Tyrrell, B. J. (2006). Perception of sex discrimination in US franchised hotels. International Journal of Hospitality Management, Under Review.
  • Kothari, T., Hu, C. & Roehl, W. S. (2006). Adopting e-Procurement technology in a chain hotel: An exploratory case study. International Journal of Hospitality Management, In-press, corrected proof available 12 June 2006.
  • Singh, N., Hu, C., & Roehl, W. S. (2006). Text mining a decade of progress in hospitality human resource management research: Identifying emerging thematic development. International Journal of Hospitality Management, In-press, corrected proof available 2 February 2006.
  • Kothari, T., Hu, C. & Roehl, W. S. (2005). e-Procurement: An emerging tool for hotel supply chain management. International Journal of Hospitality Management, 24(3), 369-389.
  • Lucas, A. L., Dunn, W. T., Roehl, W. S., & Wolcott, G. M. (2004). Evaluating slot machine performance: A performance-potential model. International Journal of Hospitality Management, 23(2), 103-121.
  • Lucas, A. L. & Roehl, W. S. (2002). Influences on video poker machine performance: measuring the effect of floor location. Journal of Travel & Tourism Marketing, 12(4), 75-92.
  • Roehl, W. S. & Swerdlow, S. (2001). Sex differences in hotel employee training in the Western United States. Pacific Tourism Review 5(3/4), 143-148.
  • Raab, C. & Roehl, W. S. (2001). The effects of casino development on local restaurant businesses. The UNLV Journal of Hospitality, Tourism, and Leisure Science, 2001-3, Available on-line at http://www.unlv.edu/Tourism/HTLScience.html.
  • Weber, K. & Roehl, W. S. (2001). Service quality issues for convention and visitors bureaus. Journal of Convention & Exhibition Management, 3(1): 1-19.
  • Roehl, W. S. & Weber, K. (1999). Gambling, underage gambling, and risk approach motivation. Journal of Travel & Tourism Marketing, 8(3), 91-99.
  • Roehl, W. S. & Swerdlow, S. (1999). Training and its impact on organizational commitment among lodging employees. Journal of Hospitality & Tourism Research, 23(2), 176-194.
  • Roehl, W. S. (1999). Quality of life issues in a casino destination. Journal of Business Research, 44, 223-229.
  • Weber, K. & Roehl, W. S. (1999). Profiling people searching for and purchasing travel products on the world wide web. Journal of Travel Research, 37, 291-298.
  • Roehl, W. S. (1996). Competition, casino spending, and use of casino amenities. Journal of Travel Research, 34(3), 57-62.
  • Roehl, W. S. & D. R. Fesenmaier. (1995). Modeling the influence of information obtained at state welcome centers on visitor expenditures. Journal of Travel &Tourism Marketing, 4(3), 19-28.
  • Bigley, J. D., Fesenmaier, D. R. & Roehl, W. S. (1994). An approach to identifying motivations for membership in leisure services delivery organizations. Journal of Park and Recreation Administration, 12(2), 1-18.
  • Vogt, C. A., Roehl, W. S. & Fesenmaier, D. R. (1994). Understanding meeting planners' use of facility information. Hospitality Research Journal, 17(3), 119-130.
  • Roehl, W. S. and R. B. Ditton. (1993). Impacts of the offshore marine industry on coastal tourism: the case of Padre Island National Seashore. Coastal Management, 21(1), 75-89.
  • Roehl, W. S., Fesenmaier, J. & Fesenmaier, D. R. (1993). Highway accessibility and regional tourist expenditures. Journal of Travel Research, 31(3), 58-63.
  • Roehl, W. S. (1993). Tourism and quality of life in developing countries. Tourism Recreation Research, 18(2), 55-61.
  • Roehl, W. S., Ditton, R. B., Holland, S. M. & Perdue, R. R. (1993). Developing new tourism products: sport fishing in the southeast United States. Tourism Management, 14(4), 279-288.
  • Roehl, W. S. & Fesenmaier, D. R. (1992). Risk perceptions and pleasure travel. Journal of Travel Research, 30(4), 17-26.
  • Roehl, W. S. & Krauss, J. L. (1992). Identifying growth markets for travel agencies. Journal of Travel and Tourism Marketing, 1(2), 37-51.
  • Roehl, W. S. (1990). Travel agent attitudes toward China after Tiananmen Square. Journal of Travel Research, 29(2), 16-22.
  • Roehl, W. S., Ditton, R. B. & Fesenmaier, D. R. (1989). Community-tourism ties. Annals of Tourism Research, 16(4), 504-513.
  • Roehl, W. S. & Fesenmaier, D. R. (1987). Tourism land use conflict in the United States. Annals of Tourism Research, 14(4), 471-485.
  • Fesenmaier, D. R. & Roehl, W. S. (1986). Locational analysis in campground development decisions. Journal of Travel Research, 24(3), 18-22.

Book Chapters:
  • Swerdlow, S. & Roehl, W. S. (2003). Managing job satisfaction in the Russian lodging industry: Cultural analysis and implications. In Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry, S. Kusluvan (Ed.). Hauppauge, NY: Nova Science Publishers, Inc.
  • Swerdlow, S. Roehl, W. S. & Welsh, D. H.B. (2001). Hospitality franchising in Russia for the 21st century: Issues, strategies, and challenges. In Dianne H. B. Welsh & Ilan Anon (Eds.), International Franchising in Emerging Markets, (pp. 149-170). Chicago: CCH Incorporated.
  • Weber, K. & Roehl, W. S. (2000). An analysis of consumers’ risk approach and risk behavior in the context of gambling. In A. G. Woodside, G. I. Crouch, J. A. Mazanec, M. Oppermann, & M. Y. Sakai (Eds.), Consumer Psychology of Tourism, Hospitality, and Leisure (pp. 121-135). London: CABI Publishing.
  • Roehl, W. S. (1998). The tourism production system and the logic of industrial classification. In Dimitri Ioannides & Keith G. Debbage (Eds.), Economic Geography of the Tourism Industry: A Supply-Side Analysis (pp. 53-76). New York: Routledge.
  • Roehl, W. S. (1998). The changing economic geography of the casino industry in Nevada and Atlantic City. In Rudi Hartmann & Klaus J. Meyer-Arendt (Eds.), Casino Gambling in America: Origins, Trends, and Impacts (pp. 29-39). New York: Cognizant Communication Corporation.
  • Roehl, W. S. (1994). The June 4, 1989 Tiananmen Square incident and Chinese tourism. In Alan A. Lew & Lawrence Yu (Eds.), Tourism in China: Geographic, Political, and Economic Perspectives (pp. 19-39). Boulder, CO: Westview Press, Inc.
  • Roehl, W. S. (1994). Gambling as a tourist attraction: trends and issues for the 21st century. In A. V. Seaton, C. L. Jenkins, R. C. Wood, P. U. C. Dieke, M. M. Bennett, L. R. MacLellan and R. Smith (Eds.) Tourism: The State of the Art (pp. 156-168). Chichester: John Wiley & Sons, pp. 156-168.

Service on Editorial Board:
  • Managing Editor, Gaming Research & Review Journal, 1995 to 1998.
  • Editorial Review Board member, Journal of Travel Research.
  • Editorial Board member, Journal of Travel & Tourism Marketing.
  • Editorial Board member, Journal of Restaurant & Foodservice Marketing.
  • Resource Editor, Tourism Geographies.
  • Editorial Board member, Tourism Today.
  • Associate Editor, UNLV Journal of Hospitality, Tourism, and Leisure Science.
    • Editorial Board Member, Anatolia: A Journal of Hospitality and Tourism Research.
Awards:
  • Idea Competition 2003 Special Recognition Award from the Innovation & Entrepreneurship Institute, The Fox School of Business and Management, Temple University. (w/ B. J. Roehl)
  • Travel and Tourism Research Association, 2003 Best Illustrated Paper Award, for “Acceptance and Perceived Effectiveness of Biometrics and Other Airport Security Measures.” (w/ L. Pranic, D. B. West, & S. Formica)
  • Travel and Tourism Research Association, 2002 J. Desmond Slattery Professional Marketing Award, for “2001 Survey of U.S. State & Territory Tourism Office Web Site Practices.” (w/ D.L. West)
  • International Franchise Association Educational Foundation, Inc., Best Applied Paper Award, 1998 Society of Franchising Conference, for “Direct and Indirect Effects of Training and Organizational Commitment Among Hospitality Employees: Implications for Lodging Franchisors.” (w/ S. Swerdlow)
  • Sam and Mary Boyd Distinguished Professor Award--Research, 1996—1997 (UNLV).
  • Inaugural ACE Denken Distinguished Researcher Award for the period 1995—1996 (UNLV).

Employment History:
  • 1/00 to date, Professor, School of Tourism and Hospitality Management, Temple University
  • 4/94 to 12/99, Associate Professor, Harrah College of Hotel Administration, University of Nevada, Las Vegas
  • 5/93 to 8/93, Visiting Assistant Professor of Hospitality Management, School of Business, Bond University, Gold Coast, Australia
  • 8/88 to 4/94, Assistant Professor, Harrah College of Hotel Administration, UNLV

Dr. Iis P. Tussyadiah

Contact Information
Email: iist@temple.edu
Telephone: 215.204.8104
Address: 1700 N. Broad St
Suite 316-E
Philadelphia, PA 19121-3429
Lecturer
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • Ph.D., Tohoku University, Information Sciences
  • M.Eng., Bandung Institute of Technology, Industrial Engineering & Management
  • B.Eng., Diponegoro University, Regional & City Planning
Primary Research Focus
  • Tourist experience, social media, tourism and mobile/wireless technology, visual ethnography, spatiotemporal movement and tourist-activated network, narrative network, urban tourism
Current Projects
  • Mobile Computing and User-Activated Narrative Networks in Tourism
Selected Publications
Journal Articles
  • Tussyadiah. I. P., Kono, T., and Morisugi, H. (2006). A Model of Multi-destination Travel: Implications for Marketing Strategies. Journal of Travel Research, 44(4): 407-417.
  • Tussyadiah, I. P. (2005). Gourmet Trip: One Direction of Domestic Tourism in Japan. Tourism Review International, 9(3): 281-292.
  • Tussyadiah, I. P. (2005). Tourism Resource Management of Regional Culture. Annals of Tourism Research, 32(1): 275-277

Book Chapters
  • Tussyadiah, I. P. (2005), What Tourism Travel for?, in A. Raj (Ed.), Tourists' Behaviour: A Psychological Perspective (pp. 126-136), New Delhi: Kanishka
  • Tussyadiah, I. P. (2006). Japanese Gift Giving Behavior on Imported Western Holidays, in P. Lutum (Ed.), Japanizing: The Structure of Culture and Thinking in Japan (pp.). Muenster, Hamburg, Berlin, Vienna, London: Lit-Verlag

Conference Proceedings
  • Tussyadiah, I.P., D.R. Fesenmaier, Y. Yoo (2008). "Designing Interactions within Tourism Mediascape - Identification of Patterns for Mobile 2.0 Applications." ENTER Conference, Innsbruck, Austria, January 23-25, 2008.
  • Yoo, Y., I.P. Tussyadiah, D.R. Fesenmaier, T. Saari, & I. Tjostheim (2008). "Emergent Distributed Narratives in Spatiotemporal Mobility - An Exploratory Study on Mobile 2.0 Applications." The 41st Hawaii International Conference on Systems Science, Hawaii, USA, January 7-10, 2008.
  • Wang, C.-Y., I.P. Tussyadiah, A.S. Mattila (2008). "Narrating Tastes, Tasting Narratives – Contents and Appeals of Restaurant Reviews on Web 2.0 Sites." The 13th Graduate Conference of Tourism & Hospitality, Orlando, USA, January 3-5, 2008
  • Tussyadiah, I.P. and D.R. Fesenmaier (2007), “Marketing Destinations through First-Person Stories: A Narrative Structure Analysis.” The 2007 TTRA Annual Conference: “Beating the Odds with Tourism Research,” Las Vegas, USA, June 17-19, 2007.
  • Tussyadiah, I.P. and I. Tjøstheim (2007), “Organic Representation of Destinations: Interpretation from Personal Photo Galleries.” The 6th International Symposium on Aspects of Tourism: “Gazing, Glancing, Glimpsing: Tourists and Tourism in a Visual World,” Brighton, UK, June 13-15, 2007.
  • Tussyadiah, I.P. and D.R. Fesenmaier (2007), “Interpreting Tourist Experiences from First-Person Stories: A Foundation for Mobile Guides.” The 15th European Conference on Information Systems (ECIS): “Relevant rigour – Rigorous relevance,” St. Gallen, Switzerland, June 7-9, 2007.
  • Tjøstheim, I., I.P. Tussyadiah, and S.O. Hoem (2007), Combination of Information Sources in Travel Planning: A Cross National Study, Proceeding of The ENTER 2007 Conference, Ljubljana, Slovenia, January 24-26, 2007.
  • Tussyadiah, I. P. (2005), Gourmet Trip: How Local Cuisine Became Destination Attraction in Japan, in B. Mohammed (Ed.), Proceeding of The International Conference on Tourism Development, Tourism: Vehicle to Development, January 9-11, Penang. Penang: School of Building and Planning, University Sains Malaysia.
  • Tussyadiah, I. P. (2004), A Continuing Need to Visit: The Case of Domestic Tourism in Bandung, in K. Chon et.al. (Eds.), Proceeding of The 10 Annual APTA Conference, Globalization and Tourism Research: East Meets West, July 4-7, Nagasaki. Nagasaki: Asia-Pacific Tourism Organization.
Selected Presentations
  • "Narrating Tastes, Tasting Narratives – Contents and Appeals of Restaurant Reviews on Web 2.0 Sites." Presented at The 13th Graduate Conference of Tourism & Hospitality, Orlando, USA, January 3, 2008.
  • “Organic Representation of Destinations: Interpretation from Personal Photo Galleries.” Presented at the 6th International Symposium on Aspects of Tourism: “Gazing, Glancing, Glimpsing: Tourists and Tourism in a Visual World,” Brighton, UK, June 15, 2007.
  • “Interpreting Tourist Experiences from First-Person Stories: A Foundation for Mobile Guides.” Presented at the 15th European Conference on Information Systems (ECIS): “Relevant rigour – Rigorous relevance,” St. Gallen, Switzerland, June 9, 2007.
  • “Mediating Tourist Experiences: Access to Places via Shared Videos.” Presented at the International Tourism Conference 2007: “Getting There – Future Access to Special Places,” Aviemore, Scotland, May 18, 2007.
  • “Gourmet Trip: How Local Cuisine Became Destination Attraction in Japan.” Presented at the International Conference on Tourism Development, Tourism: Vehicle to Development, Penang, Malaysia, January 10, 2005.
Manuscripts Under Review
  • Tussyadiah, I.P. and D.R. Fesenmaier (Under Review). Interpreting Tourist Spatiotemporal Experiences from First Person-Stories, Tourism Management
  • Tussyadiah, I.P. and D.R. Fesenmaier (Under Review). Mediating Tourists Experiences - Access to Places via Shared Videos, Annals of Tourism Research
  • Tussyadiah, I.P. and D.R. Fesenmaier (Under Review). Marketing Places through First-Person Stories, Journal of Travel & Tourism Marketing
  • Tussyadiah, I.P. (Under Review). Destination-Promoted and Traveler-Generated Images: Do They Represent Similar Notions?
  • Tussyadiah, I.P., D.R. Fesenmaier, Y. Yoo (Under Review). "Tracking Tourists' Spatiotemporal Experiences as Collective Narratives of an Urban Destination." Submitted for TTRA Annual Conference 2008.
  • Tussyadiah, I.P. (Under Review) "Co-Creating Scenarios: The Provocative Forces of Host-Centric and Guest-Centric Stories on Travel Blogs." Submitted for TTRA Annual Conference 2008.
  • Tussyadiah, I.P., Z. Xiang, D.R. Fesenmaier (Under Review). "The Internet as Advertising: Evaluating Structural Relationships of Use through the AIWA Model." Submitted for TTRA Annual Conference 2008.

Todd Alexander

Contact Information
Email: tmalexan@temple.edu
Telephone: 215.204.5612
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Application Developer/Server Administrator
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • B.S. (Information Science & Technology), Temple University
Stacey Barlow

Contact Information
Email: sabarlow@temple.edu
Telephone: 215.204.5612
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Research Assistant
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • B.S. (Tourism & Hospitality Management), Temple University
Primary Research Focus
  • Design of tourism recommender systems
  • Consumer use of wireless & mobile technologies for tourism
  • Consumer information search
Current Projects
  • Evaluating the persuasiveness of recommendation systems
  • Development of effective tourism information portals & domain-specific search engines
  • Wireless & mobile applications for tourism
Selected Publications
Selected Presentations:
  • Morosan, C., Barlow, S. and D. R. Fesenmaier (2006). Tourism advertising effectiveness. Presented at the Annual Conference of the Travel and Tourism Research Association, Dublin, June.
  • Barlow, S. (2005). Image and brand assessment: a case study of Sonora, Mexico. Presented at the First Annual Undergraduate Research Forum of the Northeast Chapter of The Council on Hotel, Restaurant, and Institutional Education (CHRIE), New York, NY.

Refereed Conference Proceedings:
  • Formica, S., Singh, N., & Barlow, S. (2006). Strategic responses of the Incentive Travel industry to future environmental forces. In G. R. Jennings & S. Beeton (Eds.), Proceedings of the 37th TTRA Annual Conference, June 18-21, Dublin, Ireland (pp. 168-171). Boise, ID: Travel and Tourism Research Association.

Jianan Chen

Contact Information
Email: jianan.chen@temple.edu
Telephone: 215.204.5612
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • B.S. (Tourism & Hospitality Management), Beijing International Studies University, China
  • Currently: Master’s Candidate (School of Tourism and Hospitality), Temple University
Primary Research Focus
  • Hospitality industry and franchise
  • Financial performance for hospitality organizations
  • Entrepreneurship in hospitality industry
  • Financial related issues in hospitality and tourism industry
Current Projects
  • Globalization and financial performance for hospitality companies
  • Franchise and financial performance for hospitality companies
  • Impact of IT Related News on Stock Value of Lodging Firms
Tanvi Kothari

Contact Information
Email: tanvi@temple.edu
Telephone: 215.204.5612
Address: 1700 N. Broad St
Suite 201
Philadelphia, PA 19122
Research Assistant
National Labratory for Tourism & eCommerce
School of Tourism and Hospitality Management
Temple University
  • M.S. (Tourism and Hospitality Management), Temple University
  • Bachelor of Commerce, Mumbai University, India
Primary Research Focus
  • Performance Measurement in Destination Marketing Organizations
  • Understanding the impact of adoption and implementation of emergent technologies in tourism and hospitality organizations
  • Development of innovative information systems to support decision making in tourism organizations
  • Performance evaluation of Website information, persuasive technologies and eBusiness strategy adopted by destination marketing organizations
Current Projects
  • Developing a Performance Measurement System, SMART-ELKHART with Elkhart, Indiana
  • Impact of destination marketing information system SMART-BACVA with Baltimore Area Convention and Visitors Association
Selected Publications
Journal Articles:
  • Kothari, T., Hu, C., & Roehl, W. S. (accepted 2006). An Exploratory Investigation for adopting an e-Procurement technology in a Chain Hotel: A Case Study Methodology Approach. International Journal of Hospitality Management, forthcoming.
  • Kothari, T., Hu, C., & Roehl, W. S. (2005). e-Procurement: An emerging tool for the hotel supply chain management. International Journal of Hospitality Management, 3 (24), 369-389.
  • Kothari, T., Xiang, Z., & Fesenmaier (under review). The Impact of a Destination Marketing Information System: A Case Study of SMART-Baltimore. Journal of Travel and Tourism Marketing.
  • Kothari, T., Xiang, Z., & Fesenmaier, D.R. (under review). Performance Measurement at Destination Marketing Organizations: Strategic Issues and Challenges. Tourism Management.
  • Formica, S, & Kothari, T. (under review). Scenario Thinking and Destination Management: A Case Study Of The Greater Philadelphia Region. Tourism Management.
  • Xiang, Z., Kothari, T., Hu, C., & Fesenmaier, D. R. (under review). Benchmarking as a strategic tool for destination marketing organizations: Identifying the necessary conditions. Journal of Travel and Tourism Marketing.

Conference Proceedings
  • Xiang, Z., Kothari, T., Hu, C., & Fesenmaier, D.R. (2006, July 26-29). Benchmarking in Tourism: A Strategic Tool for Building Learning Organizations. In Proceedings of the 2006 I-CHRIE Annual Conference and Expo, Washington, D.C., USA.
  • Kothari, T., Xiang, Z., & Fesenmaier, D.R. (2006, January 05-08). Per